Terms of service

Excerpt from Terms of Service (TOS)

The full Terms of Service is a separate legal document that governs the use of our website and the sale of products. The following clauses specifically address aspects related to shipping, as required by Indian consumer law.

1. Product Information and Authenticity

We guarantee that the products sold on our website are authentic and consistent with their descriptions, characteristics, and features as advertised. We take extreme precaution on the safety and hygiene of products during manufacturing, packing, and dispatch.

2. Returns and Refunds (In Conjunction with our Shipping Policy)

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we will not refuse to take back goods or refund consideration if the goods are defective, deficient, spurious, or do not match the advertised description. Our products are generally non-returnable for hygiene reasons unless they fall under the conditions stated in our Shipping Policy (damaged, incorrect, or expired). Refunds for valid returns will be processed within a reasonable time, as prescribed by the Reserve Bank of India (RBI) guidelines.

3. Pricing and Payment

All prices quoted are inclusive of applicable taxes unless otherwise specified. Shipping charges may be levied based on the order value or delivery area and will be clearly communicated at checkout. You agree that we are authorized to collect shipping and delivery fees on behalf of our logistics partners.

4. Cancellation Policy

We do not impose cancellation charges on consumers unless a similar charge is also borne by the company if we cancel the order ourselves.

5. Limitation of Liability

Upon delivery of the purchased products to you, the title and risk of the products shall pass on to you. We are not responsible for any damage or loss that occurs after delivery has been successfully completed.

6. Grievance Redressal

We have appointed a Grievance Officer to address consumer complaints.

  • Grievance Officer Name: [Name]
  • Contact Details: [Email Address], [Phone Number]

We will acknowledge all complaints within 48 hours and attempt to resolve them within one month from the date of receipt.

    • [Amount]